There are several ways to get in touch with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you pick is a support ticket system. This is the easiest communication method for many reasons. In the event that no customer service team representative is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy and paste extensive bits of info without the need to worry about spelling errors, and in case a given problem needs more time to be sorted out or a number of responses need to be exchanged, all the info will be in the same place, so each party can always see the steps taken by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to supply info or to adhere to instructions, you will need to use no less than two different accounts and this number may grow if you would like to administer several domains. Also, a lot of hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.
Integrated Ticketing System in Website Hosting
Our Linux website hosting include an integrated trouble ticket system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same location – invoices, web files, emails, trouble tickets, etc., avoiding the need to use different admin interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just several clicks of the mouse without having to leave your Control Panel. In the meantime, you may choose a category and our system will offer you a number of educative articles, which will give you additional info and which may help you resolve any particular issue even before you open a ticket. We guarantee a trouble ticket response time of maximum 60 minutes, even if it’s a weekend or a national holiday.