A live chat is one of the many methods of communication offered by some website hosting companies as part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This way of contact is quicker as compared to a support ticket and it'll make it much less likely to misunderstand or misspell a word in comparison to a phone call with an agent. Furthermore, when the trouble that you have needs some time to be examined and resolved, you will be able to do something else at the same time instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat support service free of cost provided that you have Internet access even when your website hosting supplier is located in a different country and they don't have a local phone number you can call.
Live Chat Support in Website Hosting
We provide a live chat support service for all Linux website hosting that we offer and we are able to support you with almost everything in real time. In case you do not have an account with us yet, we'll be able to give you more details about the packages in order to help you to pick the most suitable plan. If you are a current customer, we are able to assist you with any general or billing matter plus with lots of common tech matters, for example an email address setup in a desktop email client. When you cannot call us for some reason or you're in a country where we don't have a local telephone number, our live chat will be the best choice to get in touch with us. Of course, some situations require longer time to investigate and test, so you will have to open a support ticket to our technicians, however, we can save your time and help you with numerous issues on the chat.