In case you’re a website owner, a problem can always appear and it doesn’t automatically need to be connected with the hosting service itself. For instance, something could go wrong when you update a web application or some crucial content can be modified or deleted accidentally. No matter what the essence of the problem may be, you’ll have to touch base with the help desk support team and ask them to restore a backup or to assist you in dealing with the problem that you’re encountering. How fast they will do this will determine the amount of time that your sites will be down. For specific websites such as community sites or online shops, a continued unavailability can too often mean lost customers and cash. Having said that, it is extremely important for you to use the services of a company that offers not only a good help desk support service, but also a quick one.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum response time for any trouble ticket that you open or any e-mail that you send is only sixty minutes, even if you contact us during weekends and national holidays. Regardless of the nature of your inquiry or issue, we’ll help you straight away and will provide you with the needed info to sort out any problem with your sites. The real response time usually doesn’t surpass fifteen-twenty minutes, which means that you can forget about waiting for hours and hours to get a problem fixed or what’s even worse – waiting one whole day only to get a response that more information is required whilst nothing’s fixed. We’ll offer you assistance at once as we know how priceless time can be in the dynamic Internet sphere. The one-hour reply guarantee applies to any technical or billing inquiry that you might have regarding our Linux website hosting