You can find a lot of website hosting companies available, yet many of them are resellers that have minimal resources, particularly in terms of support. One of the ways to distinguish them is the option to reach the company over the telephone. The type of support that you will get through this channel of communication will vary based on the service provider - several of them provide you with dedicated telephone support, others offer general and customer support only because some issues are more time-consuming and it would be much easier to be resolved through a trouble ticket, particularly if the situation needs to be escalated. Still, it is good to find that you can always reach your web hosting supplier as there are tons of small issues that can be taken care of efficiently and in a timely manner with a telephone call, not mentioning that you're able to get additional information for the services before you become a client.