Tech Support Channels
A 60–Minute Response Guarantee
Every help request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your support ticket or email needs additional assistance from a server administrator, we will forward it and leave a comment to notify you that your matter is being examined. If you take advantage of our Administration Services package, any of the server management services included there will be performed at a time that is convenient for you.
A Top–Notch Technical Support Service
- We’ll be at your disposal 24–7–365 to reply to any queries that you may have with regard to our Site Control Panel and any of the apps that we have installed on your behalf on the dedicated hosting server. In case you also require help handling server administration procedures, you can take a glance at our Administration Services package, which includes backup hard disk space, weekly OS updates, server monitoring and restarting services, plus problem troubleshooting and installation services.
An Easy–to–Navigate Help Area
Our Site Control Panel is pre–installed for each Linux dedicated hosting server. Among its functionalities is a rather handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. The majority of help articles in addition video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each section of the Site Control Panel.