Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Site Control Panel you’ll find a comprehensive Help Center section featuring a multitude of articles and commonly asked questions. They are contributed by our support team of trained techs. Just type in your question and our clever software will give you the most appropriate answer.

  • Top quality support service

  • Video Tutorials

  • For those who would rather discover how to deal with a frequently encountered problem by watching a tutorial video, we have added a selection of video tutorials to our Site Control Panel. All the tutorial video clips are brief and easy to comprehend. They offer visual presentations of different site administration activities.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 customer care service and include a 1–hour ticket response time guarantee. Our qualified tech support engineers will be available to you 24/7 and will solve any problem that you could face within less than 1 hour after the tech support ticket submission. In most cases, a response will be provided to you in less than 20 minutes.