Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide a 1–hour response guarantee with all of our Linux website hosting packages, meaning that every single advice question you post is going to be replied to in only 60 minutes max. Our support company members are taught to quickly sort out any situation and to give you timely information on any concern that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is delivered by a team of trained techs who are ready to react to your question in a timely manner. It is easy to get hold of the support crew by starting a tech support ticket from your Site Control Panel or by posting us an e–mail. On working days, you may as well call us on the telephone or use the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel features a huge know–how base that’s built–into all areas. In each area, you will find a Help press button which will load for you a group of step–by–step online classes on how to work with a certain function or complete a selected action. In addition, we have made mini seminar movies to help you get a better idea of the Control Panel’s interface.